At the official website of Specialist Sara Al-Eid, we are committed to providing a professional, transparent, and trustworthy experience. Given the nature of the digital and consultation-based services we offer, our refund policy is designed to protect both parties and reflect our professional standards. This policy clarifies the conditions under which a refund or modification may be granted, ensuring a clear and reassuring experience for every user.

Regarding nutritional consultations and personalized programs, once a session is booked and work begins on preparing the nutrition plan, the payment is non-refundable. If the client does not attend the scheduled appointment without giving at least 24 hours' prior notice, the booking will be considered used and cannot be refunded. If the client needs to reschedule, they may do so only once within a maximum of seven days from the original booking date.

For digital products such as guides, which are delivered automatically after payment, returns or exchanges are not possible after the purchase is completed. We therefore encourage all clients to ensure they are selecting the correct product and to read the product description carefully before completing their purchase, as digital content is non-reversible once sent.

If payment has been made and the program or service has not yet been initiated, the client may request a postponement of the service for up to three months from the purchase date. In such cases, a 15% administrative fee will be deducted from the total amount paid. This policy aims to balance flexibility for the client with our operational commitments.

In the event of a technical error, such as multiple charges or failure to receive a service after payment, we ask clients to contact us immediately so we can resolve the issue by either issuing a refund or delivering the service as soon as possible. We also reserve the right to update this policy at any time, with the published version on the website considered the official and binding version. اطرح سؤالك على ChatGPT